🔒 Privacy Policy – RIUZO

Last updated: November 2025
Website: https://www.riuzo.com
Owner: RiuScooter / RIUZO (Vilanova i la GeltrĂş, Spain)

1. Introduction

At RIUZO, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, contact us, or request our repair, maintenance, or disposal services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

  • Identity Data: name, surname, and contact details.

  • Contact Data: email address, phone number, physical address.

  • Service Data: type of service requested (repair, RIUCARE maintenance, or disposal), product details, photos, serial numbers, or descriptions provided by you.

  • Payment Data: invoices and billing information (only as required for service processing).

  • Technical Data: IP address, browser type, device information, cookies, and usage statistics.

We do not collect or store sensitive personal data such as credit card information, religious beliefs, or health information.

3. How We Use Your Information

We use your information for the following purposes:

  • To create and manage your customer account.

  • To provide repair, maintenance (RIUCARE), or disposal services.

  • To send quotes, invoices, and updates about your service request.

  • To improve our website and customer experience.

  • To comply with legal and tax obligations.

  • To communicate regarding potential collaboration or employment (for technicians or partners).

We will never sell or share your data with third parties for marketing purposes.

4. Legal Basis for Processing

Your personal data is processed in accordance with the General Data Protection Regulation (GDPR) and Spanish data protection laws.
The legal bases for processing include:

  • Consent: when you voluntarily submit a contact form or subscribe to our services.

  • Contract: when processing is necessary to provide the service you requested.

  • Legal Obligation: to comply with tax or administrative regulations.

  • Legitimate Interest: to improve our services and website performance.

5. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes described above:

  • Service-related data: up to 5 years after project completion (for legal and accounting reasons).

  • Communication data: up to 12 months after last contact.

  • Cookies and analytics: according to your browser settings and consent.

You can request deletion of your data at any time (see Section 9).

6. Data Security

We use industry-standard security measures to protect your data, including SSL encryption, secure servers, and restricted access to personal information.
Despite our best efforts, no online system is completely secure; by using our website, you acknowledge this inherent risk.

7. Cookies

Our website uses cookies to improve navigation, analyze traffic, and personalize your experience.
You can manage or disable cookies through your browser settings.

For more details, see our Cookie Policy (available soon).

8. Third-Party Services

We may use trusted third-party tools (e.g., Google Analytics, payment processors, hosting providers) to operate this website.
These providers may process limited technical or usage data but are bound by strict confidentiality and data protection agreements.

9. Your Rights

Under the GDPR, you have the following rights:

  • Right to Access – obtain a copy of your data.

  • Right to Rectification – correct inaccurate or incomplete data.

  • Right to Erasure – request deletion of your personal data.

  • Right to Restriction – limit how your data is used.

  • Right to Data Portability – receive your data in a transferable format.

  • Right to Object – oppose processing for certain purposes.

To exercise your rights, contact us at:
📧 RiuScooter@gmail.com
đź“Ť Vilanova i la GeltrĂş, Barcelona, Spain

We will respond to all valid requests within 30 days.

10. Children’s Privacy

Our website and services are intended for users aged 16 and above.
We do not knowingly collect information from minors. If we discover that we have inadvertently collected data from a minor, it will be promptly deleted.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.

12. Contact

For any questions regarding this Privacy Policy or your personal data, please contact us at:
📧 RiuScooter@gmail.com
🌍 www.riuzo.com
đź“Ť Vilanova i la GeltrĂş, Barcelona, Spain